Support

Game Day help

Questions about your team, payments or your account? Email us and a person will reply, usually within one business day.

Email support Delete my account

[email protected] · Ironwood Software Inc., Kitchener, Ontario, Canada

Common questions

How do I set up my team?

Create a free account at app.game-day.app or in the Game Day app, create your team and add your games, then invite players by email or with the team's invite link. Players reply In or Out in the app or straight from the reminder email.

How do spares work?

When you're short, tap Invite Spares on the game. Game Day offers the open spot to your spare list and the first to accept gets it. If your team collects spare fees, the spare pays by card when they accept.

How do payments and fees work?

Card payments go through Stripe to your team's own Stripe account. A small Game Day fee is added on top of Stripe's processing fee; see Pricing. You can also record cash and e-transfer payments by hand.

How does voice tracking work?

Open a game, tap Record & track live and call the play from the bench, for example “goal, number 19, from 7”. Game Day records the audio, works out goals and assists, and writes them to the game. You can fix any call afterwards. Recordings are stored encrypted.

I'm not getting reminder emails.

Check your spam or junk folder and add [email protected] to your contacts. In the app, open Profile and check your notification settings.

Delete your Game Day account

You can delete your Game Day account and personal data at any time, in the app or by email.

In the app (iPhone, Android or web)

  1. Sign in and open Profile.
  2. Scroll to Delete account and tap it.
  3. Type DELETE, enter your password and confirm.

The account is deleted right away and you are signed out everywhere.

By email

Email [email protected] from the address you sign in with, with the subject “Delete my Game Day account”. We confirm the request and delete the account within 30 days.

What is deleted and what is kept

  • Deleted: your account and sign-in details, your profile (name, email, phone), your RSVPs, chat messages, payment history in Game Day and notification settings, and your access to every team.
  • Kept for your teams' records: your name and email on the rosters of teams you played on, marked “account deleted”, and game stats already recorded for those teams, no longer linked to an account.
  • Kept by our payment processor: Stripe keeps its own records of card payments as financial regulations require.

Full details are in our Privacy Policy.